Check-in can be carried out from 3:00 p.m. to 6:00 p.m. by prior arrangement with the property manager, with arrival to be communicated at least 24 hours in advance.

Payment methods: cash, debit card, credit cards (Visa, Amex, Mastercard).

Legal age is required to complete the check-in process.

Due to the unique features of the estate and the need to ensure maximum tranquility for our guests, our property is not suitable for children under 6 years of age.

Upon arrival, you must present a valid identification document (identity card, passport, or driver’s license) to our staff, as required by law. It will be promptly returned to you.

Your data will be processed in compliance with current privacy regulations. The data we hold are exclusively those voluntarily provided by users through forms, emails, or phone calls for booking requests. Their use is limited to managing requests for availability/reservations and will be communicated to the relevant Police Headquarters offices as required by law.

At the time of booking, a credit card will be requested as a form of guarantee. The balance of the stay must be paid prior to arrival.

The guest is solely responsible for the safekeeping of the keys.

The guest is given the keys to the accommodation. In case of loss and/or damage, prompt communication to the property manager is required. Loss of keys will entail the replacement of the lock and a penalty of €150.00, which will be deducted from the security deposit.

Any damage and/or deterioration of any kind found by the guest to the property, equipment, or vegetation must be reported to the property manager within 2 hours of check-in. After this time, such damages may be charged to the guest.

At check-in, you will be given a code to open the gate and the garage door. We kindly ask you not to disclose it to third parties and to keep it carefully. The code must be entered on the keypad located at the sides of the gate, as per the instructions provided.

Check-out must be completed by 10:00 a.m., unless otherwise agreed with the property manager, and the keys must be returned.

At the time of check-out, the property manager has the right to inspect and report any damages and/or deterioration of any kind caused by the guest or their party to the property, equipment, appliances, or vegetation. In any case, the manager reserves the right to notify the guest (as the sole responsible party) of any damages within 24 hours after check-out, providing an estimate of the cost in euros for possible reimbursement.

Our estate borders the Lamette Nature Reserve, part of the Torbiere del Sebino, which is subject to strict regulations that we kindly ask you to respect in order to preserve its flora and fauna.

At any time within the property, behaviors, activities, or use of equipment that may disturb other guests must be avoided. Adults are responsible for the conduct of the minors in their care.

Conduct must always be maintained in such a way that at no time of day and in no manner will the peace of others be disturbed.

Please do not slam the doors but accompany them when closing. If returning late at night, kindly close your apartment door gently to avoid disturbing those already asleep.

Each guest is responsible for safeguarding their personal belongings and valuables left in the apartment, where a safe is provided. In any case, Nulli Holding Spa cannot be held liable in the event of theft.

Please always keep doors, gates, and windows closed. The Property is not liable and bears no responsibility for any damage to cars, motorcycles, or bicycles, or for theft, even if vehicles are parked in the estate’s parking areas or garages.

Each guest is responsible for their conduct within the house and surrounding areas and, in the event of accidents attributable to them, will be required to compensate for any damages caused.

Before leaving the apartment, guests must lock the entrance door and windows, switch off lights and all electronic devices (TV, cooktop, etc.), turn off air conditioning or heating, and close water taps.

Overnight stays are permitted only for the number of people declared at the time of booking.

The presence of animals of any size, species, or breed is allowed only with prior authorization from the owner and must be declared at the time of booking.

Guests are free to walk and enjoy the estate’s outdoor areas. Please note, however, that access is at your own risk, as these are unsupervised natural areas.

The swimming pool covered by these regulations is for the exclusive use of guests of Baluardo Boutique Apartments. Access to the pool is reserved for guests only, who may occasionally invite their friends, for whom they assume full responsibility in relation to compliance with these rules, provided that the maximum number of bathers (37 people) is not exceeded. No one other than authorized staff may access the machinery rooms or tamper in any way with the water supply or pool filtration system.

Users are required to comply with the following rules:

• Children under 6 years of age are not allowed
• Children up to 14 years of age must be accompanied by an adult
• Within the pool area it is forbidden to bring animals (even on a leash), smoke, or consume food and snacks
• It is forbidden to use soaps, detergents, medicinal substances, or to soil the water in any way
• Before entering the pool area, guests must wash their sandals or synthetic clogs and rinse their feet in the basin at the entrance
• Showering before entering the water is mandatory
• Containment swimsuits are mandatory for guests with physiological incontinence
• During thunderstorms, bathers must leave the water immediately
• A lifeguard service is available during the following hours: from 10:00 a.m. to 6:00 p.m.; outside these hours, USE OF THE POOL IS THE SOLE RESPONSIBILITY OF THE GUESTS, AND THE PROPERTY IS RELEASED FROM ANY AND ALL LIABILITY, WHETHER CRIMINAL OR CIVIL. The assistance service can be activated by calling the emergency number: +39 3485157410 or the general emergency number 112.

Everyone is expected to behave in a way that does not cause discomfort or disturbance to other users. To ensure the proper maintenance and hygiene of the pool, we rely on the common sense, courtesy, and cooperation of all.

Any disturbing noise is prohibited from 2:00 p.m. to 3:00 p.m. and from 11:00 p.m. to 8:00 a.m., particularly in the central courtyard of the property.

It is forbidden to organize parties and/or events within the property, unless agreed upon and authorized by the management.

Smoking is strictly prohibited inside the holiday home.

Access to the internal courtyard by car is permitted only for loading and unloading operations.

It is strictly forbidden to remove from the apartment/room any equipment or furnishings provided (towels, blankets, and similar items).

The guest is prohibited from subletting all or part of the property.

The security deposit of €200.00 will be held on the credit card at the time of check-in and will be fully refunded at the end of the stay, unless damages or removal of items occur.

In the event of damages, upon agreement on the amount, the cost will be deducted from the deposit. If the damages exceed the deposit amount, the guest will be required to pay the additional balance.

Damages will be assessed jointly at the time of check-out.

At departure, the Property Manager may inspect the premises to assess any damages to the property or furnishings; any damages found must be settled immediately.

These regulations are published on our website and displayed inside the apartments.

Failure by guests to comply with any of the points contained herein during their stay may result in the immediate termination of their accommodation.

• In case of need, please call:
  > Reception: mob +39 3311682853
  > Caretaker: mob +39 3240582437
  > At night: +39 3388484445
• In case of fire, call the Fire Department at 115. Please inform the property owner.
• In case of illness or medical emergency, call 118 or go to the Emergency Room at Iseo Hospital, Via Giardini Garibaldi 7, 25049 Iseo (BS), or to the nearest hospital. Please inform the property owner.